Privacy Policy

Last Updated: October 2025

1. Introduction

HikmAI Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hikmai.co.uk and use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

  • Name and contact information (email address, phone number)
  • Company name and job title
  • Information you provide in contact forms or email correspondence
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information
  • Pages visited and time spent on pages
  • Referring website addresses
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer service
  • Deliver our AI consultancy services
  • Send you information about our services (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Protect our rights and prevent fraud

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Consent: You have given clear consent for us to process your data
  • Contract: Processing is necessary to fulfill our contractual obligations
  • Legitimate Interests: Processing is in our legitimate business interests
  • Legal Obligation: Processing is required by law

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party companies that help us operate our business (e.g., hosting providers, email services)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights (GDPR & UK Data Protection)

Under GDPR and UK data protection laws, you have the right to:

  • Access: Request access to your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Request restriction of processing
  • Data Portability: Receive your data in a portable format
  • Object: Object to processing of your data
  • Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at info@hikmai.co.uk

9. Cookies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device. You can control cookie settings through your browser. Note that disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. International Data Transfers

Your information may be transferred to and processed in countries other than the UK. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy, please contact us:

15. Supervisory Authority

If you are located in the UK or EU and believe we have not addressed your concerns, you have the right to lodge a complaint with your local data protection authority:

UK: Information Commissioner's Office (ICO)
Website: https://ico.org.uk