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Terms of Service

Last Updated: October 2025

1. Agreement to Terms

By accessing or using the HikmAI website (hikmai.co.uk) and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

HikmAI Ltd provides AI research and development consultancy services, including but not limited to:

  • AI research and prototyping
  • Large Language Model (LLM) development
  • Retrieval-Augmented Generation (RAG) systems
  • Agentic AI systems
  • AI strategy and consultancy
  • Intelligent automation and modernization
  • Responsible AI and ethics frameworks

3. Use of Website

3.1 Permitted Use

You may use our website for lawful purposes only. You agree not to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful code, viruses, or malware
  • Attempt to gain unauthorized access to our systems
  • Use our services for any fraudulent or malicious purposes

3.2 Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Intellectual Property

4.1 Our Content

All content on the HikmAI website, including text, graphics, logos, images, and software, is the property of HikmAI Ltd and is protected by UK and international copyright laws.

4.2 Client Work Product

Ownership of deliverables and intellectual property created during consultancy engagements will be specified in individual service agreements.

5. Service Agreements

Specific terms for consultancy services will be outlined in separate Service Agreements or Statements of Work (SOW). In the event of any conflict between these Terms of Service and a Service Agreement, the Service Agreement shall prevail.

6. Fees and Payment

6.1 Pricing

Fees for services will be agreed upon in writing before work commences. Prices are subject to change with advance notice.

6.2 Payment Terms

Payment terms will be specified in individual service agreements. Late payments may incur interest charges as permitted by law.

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of our business relationship. Specific confidentiality terms will be outlined in Non-Disclosure Agreements (NDAs) where applicable.

8. Warranties and Disclaimers

8.1 Services

We will perform our services with reasonable skill and care in accordance with industry standards. However, we make no guarantees about specific outcomes or results.

8.2 Website

The website and its content are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted or error-free.

9. Limitation of Liability

To the maximum extent permitted by law, HikmAI Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

Our total liability for any claims arising from or related to our services shall not exceed the total fees paid by you for the specific services giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless HikmAI Ltd from any claims, damages, liabilities, and expenses arising from your use of our services or violation of these terms.

11. Termination

11.1 By Us

We reserve the right to terminate or suspend your access to our website and services at any time, with or without cause, with or without notice.

11.2 By You

You may terminate your relationship with us at any time by ceasing use of our services and website.

11.3 Effect of Termination

Upon termination, certain provisions of these terms (including confidentiality, intellectual property, and limitation of liability) shall survive.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify you of any material changes by posting the new terms on our website. Your continued use of our services after such changes constitutes acceptance of the new terms.

13. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Dispute Resolution

In the event of a dispute, both parties agree to first attempt to resolve the matter through good-faith negotiations. If negotiations fail, disputes may be resolved through mediation or arbitration before resorting to litigation.

15. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including acts of God, war, terrorism, pandemic, government actions, or natural disasters.

16. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms of Service, together with any Service Agreements and our Privacy Policy, constitute the entire agreement between you and HikmAI Ltd regarding the use of our services.

18. Third-Party Services

Our services may integrate with or rely on third-party platforms, tools, or services. We are not responsible for the availability, accuracy, or content of such third-party services.

19. AI-Specific Considerations

19.1 Model Performance

AI and machine learning models are probabilistic in nature. We do not guarantee specific accuracy rates or performance metrics unless explicitly stated in a Service Agreement.

19.2 Ethical Use

Clients agree to use AI solutions developed by HikmAI in an ethical and responsible manner, in compliance with applicable laws and regulations.

19.3 Data Usage

Clients retain ownership of their data. We will only use client data as necessary to provide our services and in accordance with our Privacy Policy and any applicable Data Processing Agreements.

20. Contact Information

If you have questions about these Terms of Service, please contact us:

  • Company: HikmAI Ltd
  • Email: info@hikmai.co.uk
  • Website: hikmai.co.uk
  • Location: United Kingdom

By using HikmAI's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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AI Research & Development Consultancy dedicated to building responsible, knowledge-driven AI systems.

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